Shipping & Returns
2-3 Business Days $7.95
4-7 Business Days $5.95
International Shipping $12.99
Delivery Time 5-12 business days
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
Should you wish to return your item(s), please kindly email us with the reason of return, within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable).
To request further instructions on how to return your order, please email us at firstname.lastname@example.org. Returns without prior communication with us will not be accepted.
Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Please be advised that shipping fee and express shipping fee are non-refundable.
Still not getting your answers? Email us anytime at email@example.com.
Shipping and Handling Are Non-Refundable
If the package is to become lost or stolen, please note that shipping and handling charges are non-refundable.
Can I Ship to an Address Other Than My Own?
We welcome you to ship to another address other than your own. When you are ready to check out, enter the correct Billing Address matching your payment method. Enter the name and address of the recipient in the Shipping Address portion of your checkout.